In an end-to-end service delivery chain, isolated changes can have broad consequences. This played out recently when an erroneous SSL certificate change at Microsoft appeared to cause a SharePoint Online and OneDrive for Business outage.

While this incident definitely underscores the importance of valid security certificates, it’s also a reminder of what can happen when even one component in an end-to-end service delivery chain experiences issues. Every component needs to work in sync to maintain the service’s availability. 

As a result, all changes, especially manual ones, should be made with care and teams should have a deep understanding of every dependency and interconnection within their service delivery chain.

Watch this week’s episode to learn more and explore other recent outages that impacted Slack, Starbucks, and NASA.

And for more insights, check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-sharepoint-outage?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep16

- Explore the OneDrive outage in the ThousandEyes platform (NO LOGIN REQUIRED): 
https://arcbfeptuostafskynuemdpgwcyerodc.share.thousandeyes.com

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CHAPTERS
00:00 Intro
00:43 The Download
04:03 By the Numbers
06:09 SharePoint Outage
21:47 Slack Outage
25:31 Get in Touch

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Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on Twitter: @thousandeyes